Service Award

Best m-Government Service Award receives 346 entries

The third edition of the 'Best m-Government Service Award' has received 346 entries from local, Arab and international government entities and university students in the UAE as submissions were closed and the award entered the evaluation stage. The winners will be announced at the World Government Summit in February.

The Best m-Government Service Award, launched by Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, aims to attract the best innovations in the area of smart government services, and encourage government entities to provide innovative solutions in line with Smart Government requirements. It is focused on inspiring better services to customers round the clock with high level of efficiency to exceed the expectations of customers and in line with the government's efforts to achieve the UAE Vision 2021.

The Award Committee said the huge participation reflected the award’s leading position as a global platform for innovation in services. Up to 30 percent of the total submissions were from federal and local governments with 104 entries. Arab government entities made 84 submissions, accounting for 24 percent of the total submissions, while 64 entries came from government entities at the international level, making up 19 percent of the submissions. As many as 450 students from 21 universities in the UAE submitted 94 entries, accounting for 27 percent of the submissions.

The Award Committee evaluated more than 1,560 applications of the best global smart technology solutions to provide government services based on international best practices.

Hessa Buhumaid, Executive Director for Government Services Sector at the Prime Minister's Office at the Ministry of Cabinet Affairs, said that the quality entries in this year’s edition of the award, especially at the university and global levels, reflected the award’s prestigious international position in facilitating innovative solutions to customers on government services.

Stressing the significance of the award in promoting joint initiatives between government entities, academic institutions and universities, Buhumaid said the award has expanded its scope by announcing that university students can cooperate with a federal or local government entity to develop their apps. Earlier, the award was open only to federal government entities. The award is now also open for services offered to other government entities (G2G) and services offered to individuals (G2C) and businesses (G2B).

She added that the addition of two new categories , One Stop App and Smart Wearable Technology, has increased the potential opportunities for interaction on modern global technology trends and adapting these technologies to serve customers in line with the UAE government's efforts to promote the use of smart technologies to provide innovative applications in government services to facilitate people's lives and achieve their happiness.